Question 1

Is Brwtxt a subscription?

Accepted Answer

Joining does not sign you up for automatic beer deliveries. It is free to join, and you order only when you reply to an offer you want.

Question 2

How do I order?

Accepted Answer

Your text shows one beer chosen for your taste, why it was picked, quantity options and total prices. Reply with the number of 4-packs you want, then choose an available delivery window. If you do not want the pick, ignore the text.

Question 3

How much does it cost? Is delivery free?

Accepted Answer

Brwtxt is free to join. Your offer shows the total for each quantity before you order, including beer, delivery, service fees, tax and driver tip.

Question 4

Why is my Brwtxt final order total priced higher than buying it at the store?

Accepted Answer

Your total includes the beer, delivery, service fees, tax and driver tip. Brwtxt also helps you discover local beer picked for your taste. The total for each quantity is shown before you order.

Question 5

Can I see full details like ABV, style, and brewery before I order?

Accepted Answer

Yes. Each offer should include the key details you need before ordering, including brewery, style, ABV when available, quantity, and price.

Question 6

When will I get my beer?

Accepted Answer

For a Tuesday order, choose an available delivery window on Wednesday or Thursday. For a Thursday order, choose an available window on Friday or Saturday. You choose your delivery window after ordering.

Question 7

Can I choose my delivery window?

Accepted Answer

Yes. After ordering, use the delivery link in your confirmation text to select an available delivery window that works for you.

Question 8

Do I need to be home for delivery?

Accepted Answer

Someone 21 or older with valid ID must be present to accept the delivery. Alcohol cannot be left unattended.

Question 9

Who delivers my order?

Accepted Answer

DoorDash Drive handles delivery. You do not need a DoorDash account. Watch for delivery updates after your order is confirmed.

Question 10

What if my beer arrives warm, damaged, wrong, or missing?

Accepted Answer

Reply to your Brwtxt text and tell us what happened. We can have a full conversation in the same thread to help with order, delivery or other issues.

Question 11

Can I change or cancel my order or delivery window?

Accepted Answer

Once placed, beer orders cannot be changed or cancelled. You can change your delivery window through the delivery link until 90 minutes before scheduled arrival. For requests outside the 48-hour delivery window, reply to your Brwtxt text to contact us directly.

Question 12

Can I deliver to a different address, like a gift, friend’s house, or office?

Accepted Answer

Yes, as long as the address is in our delivery area and someone 21+ with valid ID can receive the order. Text us the details before ordering so we can confirm.

Question 13

How do I update my shipping or billing details?

Accepted Answer

After signing up, open The Fridge to update your details and beer preferences. For billing questions or help with your account, simply reply to any Brwtxt text—we can have a full conversation, not just take orders.

Question 14

Is my phone number shared or sold?

Accepted Answer

No. We use your phone number to send Brwtxt offers, order updates, and account-related messages. We do not sell your phone number.

Question 15

How can I stop receiving deals?

Accepted Answer

Reply STOP to a Brwtxt text to stop messages.

Question 16

What if my number changes?

Accepted Answer

Text us from your new number or contact us with your old and new number. We’ll help update your account so your offers, delivery updates, and order history stay connected.

Question 17

What kind of beer does Brwtxt offer?

Accepted Answer

We curate craft beer from local and independent breweries, including limited releases, seasonal drops, and beers we think are worth trying.

Question 18

How do you pick the beers?

Accepted Answer

Brü matches your taste preferences and feedback with local beers available for delivery to your address. A beer expert helps guide the selections: an Advanced Cicerone®, International Certified BJCP Judge and Belgian Beer Knight.

Question 19

Can I tell Brwtxt what beer I like?

Accepted Answer

Yes. After signing up, use The Fridge to request specific beers, rate past pours and update your preferences. You can also reply to a Brwtxt text with the beers, styles and flavors you love—or would rather skip.

Question 20

Do you offer NA, gluten free, or low ABV options?

Accepted Answer

Sometimes. Our offers change based on availability, but you can text us your preferences anytime. If you’re looking for NA, gluten free, low ABV, or anything specific, tell us and we’ll keep it in mind.

Question 21

How often will I receive deals?

Accepted Answer

Brü sends personalized beer recommendations on Tuesday and Thursday. There is no obligation to order—ignore any pick you do not want.

Question 22

How long does the deal last?

Accepted Answer

Check the expiration time stated in your offer. Availability is limited, and an offer may sell out before that time.

Question 23

Is there a limit to how many orders I can place?

Accepted Answer

You can place up to six orders per customer per offer, subject to available stock. Follow the quantity options in your offer.

Frequently Asked Questions